Mshfashion.com is an online boutique that guarantees customer satisfaction based on our excellent styles and designs and proven reliability. Our QA team ensures that the products you ordered are of top quality and function well before they are packaged up and sent out to you. However, if you are not satisfied with the items you received, you may opt to return them for a refund or exchange. To do so, please the order number by hovering over “contact us” in the bottom of page and We will do our best to resolve any issues as efficiently as possible!
30-DayHassle-Free Return Policy:
Returns are accepted within 30 days since you receive the order.
However, all Sales are Final for all accessories, clothing, scarves, socks and bags.
Please make sure the goods are in perfect condition and well packaged when they are returned to us. All original tags must be attached and footwear must be in its original box. Anything that’s worn, damaged, washed or altered in anyway cannot be returned.
The original shipping fee does not include or account for refunds on your return. Shipping charges on returns are non-refundable.
How do I make an Exchange?
To make exchanges fast and easy, please log in to our website and place a new order for the item you would like to receive in exchange. You will need to complete the checkout and make a payment, and it will be shipped to you with ground shipping within the contiguous United States.
How do I make a Return?
Step 1: Log in your account and submit a ticket to let us know you are returning some item for a refund.
Step 2: You may require for a return label with a flat fee of $5.99, which will be deducted from the refund.
Step 3: Package the item(s) up. Pack the item(s) to be returned into the original parcel, enclosing your order confirmation information.
Step 4: Send the package. Affix the printed shipping label to the package and make sure there are no other shipping labels or bar codes on it. Write down the tracking number to keep track of its progress.
Step 5: Contact USPS for mailing .
Merchandise must be returned within 30 days of receipt.
Merchandise must in new/unworn condition with all original tags and packaging.
Failure to abide by the Return Policy will result in a 50% restocking fee.
All Sales Are Final for all accessories, clothing, scarves, socks and bags.
Please allow 5-7 business days for transit, plus an additional 7-10 business days for processing after arrival at our Fulfillment Center. You will receive a notification email once we process your refund.
You may also return items via an insured mail service of your choice to:
Once you have done the return, please inform us via ticket about your return tracking number and the courier so that we can receive the returned item and refund you in accordance with the Return Policy soon.